Shipping Policy

Important Notices

International Orders Processing:
Orders are dispatched only after payment disbursement from the payment gateway to our bank account, which takes 3-4 working days.

Indian Customers:
A clear copy of the Aadhaar card is MANDATORY. Orders cannot be dispatched without this document as per Indian and Pakistani authorities’ requirements.

Pakistan Post:
Cash on Delivery is NOT available for Pakistan Post shipments.

1. International Order Processing

Order Processing Timeline:

  • Payment via Credit/Debit card
  • Payment gateway disbursement period: 3-4 working days
  • Order dispatch after payment confirmation
  • Shipping time varies by destination

Note: All timeframes are in working days (excluding weekends and holidays).

2. Domestic Shipping (Pakistan)

Courier Services:

  • Primary Courier: Leopards Courier Service
  • Alternative Courier: Call Courier (for areas not covered by Leopards)

Pakistan Post:

  • Available for all areas
  • No Cash on Delivery option
  • Delivery time: 1-10 days depending on destination

Delivery Times:

  • Major Cities: 1-3 business days
  • Small Cities & Remote Areas: 2-5 business days

3. International Shipping

Courier Services:

  • Primary Courier: Skynet
  • Alternative Services: DHL and other providers

Service Selection Depends On:

  • Shipping charges
  • Service availability to destination country

Delivery Times by Region:

  • Skynet Deliveries:
    • UK, UAE, Saudi Arabia: 4-5 business days
    • India: 7-10 business days (Aadhaar card mandatory)
    • USA, Canada, Australia, New Zealand: 10-15 business days
    • Other Countries: Varies based on location and flight availability
  • DHL Deliveries:
    • All Countries: 5-10 business days

4. Important Information

  • Customs/Duty charges (where applicable) are to be paid by the customer.
  • Delivery times may vary due to:
    • Unforeseen holidays
    • Bad weather conditions
    • Dispatch delays
    • Work disruptions
    • Courier company delays
  • For international orders, delivery time may depend on:
    • Flight availability from Pakistan
    • Connecting flight schedules
    • Local customs processing time

5. Order Tracking

  • Tracking details will be provided via email once your order is dispatched.
  • For Pakistan Post shipments, tracking might be limited.
  • International tracking is available for all courier services.

6. Contact Us

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