Return & Refund Policy

Important Notices

  • International Orders: No returns or refunds available.
  • Refunds are ONLY provided for:
    • Wrong items delivered.
    • Items out of stock after order placement.

1. Return Policy for Pakistan

Return Conditions:

  • Returns must be initiated within 7 days of delivery.
  • Books must be in original, unused condition.
  • Original packaging must be intact.
  • Shipping costs for returns are borne by the customer.
  • Returns are only accepted for orders within Pakistan.

2. Refund Policy

Refunds are ONLY provided in these cases:

  • Wrong item delivery: When you receive a different book than ordered.
  • Stock unavailability: When we cannot fulfill your order due to stock issues.

Refunds are NOT provided for:

  • Change of mind.
  • Incorrect orders placed by the customer.
  • International orders.
  • Used or damaged books.
  • Standard delivery delays.

3. Return Process

  1. Contact Us:
    Contact our customer service within the eligible timeframe.
  2. Obtain a Return Authorization Number (RAN):
    You will receive a unique RAN for your return.
  3. Pack Securely:
    Pack the item securely with all original materials.
  4. Ship the Item:
    Ship the item to the provided address.
  5. Include RAN:
    Ensure the RAN is clearly mentioned on the package.

4. Refund Process

For Wrong Items:

  • Contact us within 48 hours of delivery.
  • Provide your order number and photos of the received item.
  • We will arrange a return pickup.
  • Refund will be processed after item verification.

For Out of Stock Items:

  • We will notify you about stock unavailability.
  • Refund will be processed automatically.

5. Refund Timeline and Method

  • Refunds processed within 7 business days of approval.
  • Refund will be issued to the original payment method:
    • Credit/Debit Card: 5-10 business days.
    • Bank Transfer: 3-5 business days.
    • Cash on Delivery: Bank transfer.

6. Contact Us

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